Privacy Policy.

We may collect information you provide directly, including your name, email address, phone number, preferred contact method, preferred language, family context, messages, intake details, and the professionals or topics you choose to mention. If you choose to share documents or document categories, we may collect information needed to prepare a document inventory, summary, gap list, or Roadmap. We also collect limited website and analytics information through tools such as Google Analytics.

We use information to respond to inquiries, schedule and conduct intake conversations, understand family readiness needs, prepare service materials, communicate with you, improve the website, maintain business records, and protect the security and reliability of our services. We use family context only for the service relationship or inquiry you initiate.

You do not need to provide sensitive documents at the beginning. A first conversation can start with high-level context, known document categories, and what feels unclear. We do not ask for passwords, account login access, or unnecessary sensitive identifiers through the website. Document contents are reviewed only when you authorize us to do so for the agreed service purpose.

Naineyworks does not sell personal information. We may share information with service providers that help operate the website, email, analytics, hosting, scheduling, or communication systems. We may also share information when you ask us to, when it is needed to provide the service, or when required by law. We do not receive referral commissions for professional connections.

This website uses Google Analytics and the Google tag to understand site traffic and improve the website. These tools may collect information such as pages visited, device and browser information, general location data, referring pages, and interactions with the site. Google may process this information according to its own policies and settings.

If you contact Naineyworks through email, WhatsApp, WeChat, or another third-party platform, your communication may also be handled under that platform’s privacy practices. Please avoid sending highly sensitive information through channels that you do not consider appropriate for that content.

We keep information for as long as reasonably needed to respond to inquiries, provide services, maintain records, comply with legal obligations, resolve issues, and operate the business. You may contact us to request access, correction, or deletion of information you have provided, subject to reasonable business, legal, and security limits.

We use reasonable administrative, technical, and organizational measures to protect information. No website, email system, messaging platform, or internet transmission can be guaranteed to be completely secure. Please use care when deciding what information to send electronically.

This website and service are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Naineyworks helps families with preparation and organization before professional conversations. It does not provide legal, tax, financial, medical, insurance, fiduciary, care management, or senior living placement advice. Communicating with Naineyworks does not create an attorney-client, medical, tax advisory, financial advisory, fiduciary, or other licensed professional relationship.

For privacy questions or requests, contact Naineyworks at care@naineyworks.com. You may also reach us through the contact page at https://www.naineyworks.com/contact/.